24-Hour Advice Nurse Line: 1-877-431-1700/TTY 711 4 Watch a video to learn about the program! To learn more about the new benefit and services available to you through California Advancing and Innovating Medi-Cal (CalAIM), visit our website. We made a video that gives an outline of CalAIM. You will learn about: ❱ The new Enhanced Care Management (ECM) benefit. ❱ New Community Supports (CS) services. ❱ How to get these services. Visit www.goldcoasthealthplan.org to watch. New Medi-Cal program The Medi-Cal program is changing to help members in new ways. The new California Advancing and Innovating Medi-Cal (CalAIM) program includes a new benefit called Enhanced Care Management (ECM), and new services called Community Supports (CS). ECM is available to members who are: ECM meets members where they are–on the street, in a shelter, in their doctor’s office, or at home. Participants will have one care manager who will coordinate their care. This makes it easy to get the right care at the right time. CS are alternatives to traditional health care services or settings. GCHP offers: ●Housing services to help: • Find housing. • Navigate housing benefits. • Pay for some costs when moving in (like deposits). • Stay in housing once moved in. ●Recuperative care. This is for continued care in a safe, clean place after a hospital stay. Members may be eligible for healthy meals to keep from getting sicker or going back in the hospital if they: ●Have congestive heart failure. ●Have had a hospital stay. You may be contacted about ECM or CS services if you qualify. You can also call GCHP at 1-888-301-1228 Monday through Friday, 8 a.m. to 5 p.m., (if you use a TTY, call 1-888310-7347) or talk to your doctor. Participating in ECM or CS is voluntary. Members can decline these services. ●Experiencing homelessness. ●High users of unnecessary services at an emergency department, hospital, or short-term skilled nursing facility. ●Adults with a serious mental illness or substance use disorder. ●Adults and youth who are incarcerated and transitioning into the community.
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