Member Services: 1-888-301-1228/TTY 1-888-310-7347 5 Call… GCHP Member Services 1-888-301-1228, TTY: 1-888-310-7347 Monday to Friday, 8 a.m. to 5 p.m. ●To change your Primary Care Provider (PCP). ●To request a new GCHP ID card. ●For help with a bill from a medical provider. ●To check the status of an authorization. ●When you need help getting timely appointments. ●If you want to file a grievance. ●To schedule an interpreter at your medical appointment. Appointments with your PCP Call the phone number on your GCHP ID card. Mental Health Assistance Beacon Health Options (Monday to Friday, 8 a.m. to 8 p.m.) 1-855-765-9702, TTY 1-800-735-2929 Pharmacy/Prescriptions Medi-Cal Rx (24 hours a day, seven days a week) 1-800-977-2273, TTY 711 Vision Services VSP (Monday to Friday, 8 a.m. to 5 p.m.) 1-800-877-7195, TTY 1-800-428-4833 Transportation Ventura Transit System (VTS) (24 hours a day, seven days a week) 1-855-628-7433, TTY 711 Dental Care Medi-Cal Dental (Monday to Friday, 8 a.m. to 5 p.m.) 1-800-322-6384, TTY 1-800-735-2922 For Medi-Cal eligibility or to change your address Human Services Agency (HSA) (Monday to Friday, 8 a.m. to 5 p.m.) 1-888-472-4463, TTY 1-800-735-2929 Stay covered! Medi-Cal renews once a year, unless you have a change that affects your eligibility during the year. Renewals are done by the Ventura County Human Services Agency (HSA), not by Gold Coast Health Plan (GCHP). Here is how it works: ●HSA will first try to automatically fill out your renewal by using information from electronic data sources. ●If you have Medi-Cal through the Social Security Administration (SSA) because you get Supplemental Security Income (SSI), you have a different process. The SSA will let you know if they need any information from you. If HSA or SSA needs information from you to renew your benefits, they will send you a redetermination packet or ask for verification. If you need help with the annual re-enrollment, call Interface MediCal Program at 1-833-607-2650 or Mixteco/Indigena Community Organizing Project (MICOP) at 1-805-215-0730. If you lose your Medi-Cal benefits, you will not be a GCHP member anymore. If this occurs, you may reapply for Medi-Cal, but you may not have coverage for some time. IT IS IMPORTANT to return your renewal by the due date. If you don’t, your Medi-Cal benefits may end. If you have moved since you enrolled, call HSA at 1-888-472-4463, Monday through Friday, 8 a.m. to 5 p.m., and give them your new address. If you use a TTY, call 1-800-735-2929.
RkJQdWJsaXNoZXIy NzIxMDA=