Gold Coast Health Plan | Looking Back On 2019

For the second year in a row, Gold Coast Health Plan (GCHP) was recognized by its state regulatory agency for making strides in improving health care quality for Medi-Cal beneficiaries. The Managed Care Quality and Monitoring Division of the state Department of Health Care Services (DHCS) recognized GCHP with two quality improvement awards. The Greatest Overall Improvement in One Year award is given to the managed care plan with the most significant improvement from the prior year based on its performance across all measures for which DHCS holds plans to minimum performance levels. The Plan also received the Quality Strategy Focus Areas Most Improved Award for its work in four areas: Comprehensive diabetes care, controlling high blood pressure, childhood immunizations, and prenatal and postpartum care. GCHP’s quality scores now rank 20 th among the 53 health plans that have Medi-Cal managed care lines of business in California–up 30 spots since the 2017 rankings. Celebrating excellence Kim Timmerman, director of Quality Improvement; Dr. Nancy Wharfield, chief medical officer; and Lupe Gonzalez, director of Health Education, Cultural and Linguistic Services, after accepting the quality awards Emphasis on quality improvement leads to recognition These awards reflect the excellent care our members are receiving from our providers.They are also a testament to the ongoing commitment of our quality team to continually improve the Plan’s data collection efforts.” –Dr. Nancy Wharfield, chief medical officer Recognized for putting safety first In February 2019, Gold Coast Health Plan (GCHP) had the honor of being one of 93 companies in the state to receive Golden Gate recognition from the state Division of Occupational Safety and Health, known as Cal/OSHA. An industrial engineer from Cal/OSHA visited GCHP and reviewed the Plan’s Injury and Illness Prevention Program (IIPP), evaluated the work site and interviewed employees. During the exit interview, the engineer suggested a few changes and recommended GCHP for the recognition, noting that it was a rarity for a first-time visit. 2019 Annual Report | 3