Winning Health | Gold Coast Health Plan | Issue 3 | Winter 2022

Nondiscrimination notice Discrimination is against the law. Gold Coast Health Plan (GCHP) follows state and federal civil rights laws. GCHP does not unlawfully discriminate, exclude people or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity or sexual orientation. GCHP provides: ● Free aids and services to people with disabilities to help them communicate better, such as: ● Qualified sign language interpreters. ● Written information in other formats (large print, audio, accessible electronic formats and other formats). ● Free language services to people whose primary language is not English, such as: ● Qualified interpreters. ● Information written in other languages. If you need these services, call GCHP between 8 a.m. and 5 p.m. at 1-888-301-1228 . If you cannot hear or speak well, please call 1-888-310-7347 . Upon request, this document can be made available to you in braille, large print, audiocassette or electronic form. To obtain a copy in one of these alternative formats: ● Call: Gold Coast Health Plan 1-888-301-1228 . If you use a TTY, call 1-888-310-7347 or 711 . ● Or write to: Gold Coast Health Plan Attn: Member Services 711 E. Daily Drive, Suite 106 Camarillo, CA 93010 Have you received a bill from a provider? Medi-Cal members should not be billed for covered services. If you receive a bill from a Medi-Cal provider for a covered service, call Gold Coast Health Plan (GCHP) as soon as possible at 1-888-301-1228 . If you use a TTY, call 1-888-310-3660 . When you call, have a copy of the bill with the following information: ● Your GCHP identification number. ● The date of the medical service. ● The service provided. ● The name of the doctor or hospital. ● The amount of the bill. Always carry your GCHP member ID card with you. Show your card at every doctor visit to make sure services are covered and to avoid getting billed by mistake. Committed to your satisfaction Gold Coast Health Plan (GCHP) wants you to be happy with your health care and services. However, sometimes you might not be and GCHP wants to hear about it. If you are not happy with a provider or the provider’s office, it is best to talk to GCHP first. The same goes if you are not happy with your experience in a hospital or other facility. You may file a grievance with GCHP if you are not happy with: ● The care your doctor is providing or how you were treated in the office. ● The ability to get the care you need. ● The services you get from GCHP. You may file an appeal with GCHP if services have been changed or denied. If you have a problem, GCHP is here to help. You can file a grievance or an appeal by calling Member Services at 1-888-301-1228 . If you use a TTY, call 1-888-310-7347 . Once you let GCHP know about your grievance or appeal, someone will look into it. If you are getting a bill for services covered by GCHP, call the billing office at the number on your statement. Let them know what insurance you have and ask them to send a claim to GCHP.