Winning Health | Gold Coast Health Plan | Issue 1 | Summer 2021

2 2021 © Coffey Communications, Inc. All rights reserved. Member Services Luis Aguilar Health Education Lupe González, PhD, MPH Editor-in-Chief Susana Enriquez-Euyoque Chief Medical Officer Nancy R. Wharfield, MD Copy Editor Calley Cederlof WINNING HEALTH is published as a community service for the friends and patrons of GOLD COAST HEALTH PLAN, 711 E. Daily Drive, Suite #106, Camarillo, CA 93010-6082, telephone 1-888-301-1228/TTY 1-888-310-7347. Information in WINNING HEALTH comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health care provider. If you are a Kaiser member, this information may not apply to you. Models may be used in photos and illustrations. WINNING 24-Hour Nurse Advice Line: 1-877-431-1700/TTY 711 Member reimbursements Gold Coast Health Plan (GCHP) members that do not have a Share of Cost or a deductible with another primar y insurance coverage should not pay for Medi-Cal covered ser vices. If you are asked to pay for a medical ser vice or item, call GCHP at 1-888-301-1228 to check if it is covered. If you use a TTY, call 1-888-310-7347 . Some ser vices, such as those that are out-of-network, need prior authorization. Sensitive ser vices do not need prior authorization. Rapid COVID-19 tests may not be covered by GCHP, and you will not be refunded if you pay for a test that is not covered by Medi-Cal. Please call us regarding COVID-19 testing to make sure it is covered by GCHP. If you paid for a medical ser vice that you do not think you should have paid for, please contact us. You will need to send proof of payment and a bill or detailed statement to GCHP. You also need to explain why you had to pay for the item or ser vice. We will review the request and decide if you qualify for reimbursement. Ventura County community resources The Community Resources page on our website has a list of services in Ventura County. You can find resources on health, housing, food and more. Visit goldcoasthealthplan.org . If you can’t find what you’re looking for: ❱ Visit 211ventura.org . ❱ Email CommunityRelations@ goldchp.org . ❱ Call 1-805-437-5563 . Safe travel tips Now that it’s summer, you may be planning to take a vacation to visit friends and family. It’s important to remember that the coronavirus is still active. Staying home is the best way to stay safe. If you decide to travel, take short trips with members of your household, and don’t make stops. It is important to do research before your trip. Find out how active the coronavirus is at your destination. Some places may require you to quarantine or provide a negative COVID-19 test before traveling. If you decide to travel, follow these precautions: ● Always wear a mask in public. ● Use hand sanitizer and bring sanitizing wipes. ● Avoid sharing rides with passengers from different households. ● Open windows when you can. ● If flying, point your overhead air nozzle at your head and turn it on full blast for your entire plane ride. ● Avoid touching your mouth, nose, eyes and objects. ● Wash your hands often. ● Bring your own food. ● If eligible, get your COVID-19 vaccine before traveling. Safe travels! FOR MORE INFORMATION, read the Member Handbook at goldcoasthealthplan.org .