Nondiscrimination notice Discrimination is against the law. Gold Coast Health Plan (GCHP) follows state and federal civil rights laws. GCHP does not unlawfully discriminate, exclude people or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity or sexual orientation. GCHP provides: ●Free aids and services to people with disabilities to help them communicate better, such as: ●Qualified sign language interpreters. ●Written information in other formats, including alternative format requests such as Braille, audio format, large print (no less than 20-point Arial font), and accessible electronic formats, such as a data CD, as well as requests for other auxiliary aids and services that may be appropriate. ●Free language services to people whose primary language is not English, such as: ●Qualified interpreters. ●Information written in other languages. If you need these services, call GCHP between 8 a.m. and 5 p.m. at 1-888-301-1228. If you cannot hear or speak well, please call 711. Upon request, this document can be made available to you in Braille, large print, audiocassette or electronic form. To obtain a copy in one of these alternative formats and/or other auxiliary aids and services: ●Call: Gold Coast Health Plan 1-888-301-1228. If you use a TTY, call 711. ●Or write to: Gold Coast Health Plan Attn: Member Services 711 E. Daily Drive, Suite 106 Camarillo, CA 93010 24-Hour Advice Nurse Line: 1-877-431-1700/TTY 711 6 NEXT STEPS: If you have any questions, call Carelon Behavioral Health directly at 1-855-765-9702, Monday through Friday, from 8:30 a.m. to 5 p.m. If you use a TTY, call 1-800-735-2929. New name, same behavioral health care Gold Coast Health Plan’s (GCHP) behavioral health partner, Beacon Health Options, has changed its name to Carelon Behavioral Health. The name change will not impact your plan or your service: ●You do not need to take any action. ●Your GCHP benefits and plan will not change. ●You can see all your previous doctors and health professionals. ●All phone numbers, emails, websites and apps will redirect you to the right place. Following up with your Primary Care Provider Primary Care Providers (PCPs) treat illnesses like the flu and sore throats as well as chronic conditions like diabetes and high blood pressure. Your PCP also is ready to help you with your behavioral health concerns. Because your feelings can impact your health and how you take care of yourself, your PCP can support you if you are struggling with things like: ●The loss of someone you care about. ●Changes in your health or the health of a loved one. ●Changes in your financial situation. ●Changes in a relationship. ●A personal issue. Your PCP can help you directly or refer you to someone or a program. Remember, it is important that you follow up with your PCP after going to the emergency room for care related to a physical illness or behavioral health concern. Your PCP cannot help you if they do not know what is going on in your life. While it may be hard to talk about your feelings, your PCP is there to support you.
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