Winning Health | Gold Coast Health Plan | Issue 2 | Fall 2021

Language assistance services Language assistance services are free to all Gold Coast Health Plan (GCHP) members. If you need to communicate with your doctor or a mental health provider, you do not need to use a family member or friend as an interpreter. GCHP provides: ● In-person or teleconference interpreting by trained interpreters 24 hours a day, seven days a week. This includes sign language interpreters. ● Translation of written information in other languages and formats (large print, audio, accessible electronic formats and other formats). ● Interpreters that are trained to interpret and translate health information between you and your doctors. Ask your doctor or office staff for language assistance services. You can also call GCHP Member Services at 1-888-301-1228 Monday through Friday, from 8 a.m. to 5 p.m. If you use a TTY, call 1-888- 310‑7347 . You can also visit GCHP’s website at goldcoasthealthplan.org . Nondiscrimination notice Discrimination is against the law. Gold Coast Health Plan (GCHP) follows state and federal civil rights laws. GCHP does not unlawfully discriminate, exclude people or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity or sexual orientation. GCHP provides: ● Free aids and services to people with disabilities to help them communicate better, such as: ● Qualified sign language interpreters. ● Written information in other formats (large print, audio, accessible electronic formats and other formats). ● Free language services to people whose primary language is not English, such as: ● Qualified interpreters. ● Information written in other languages. If you need these services, contact GCHP between 8 a.m. and 5 p.m. by calling 1-888-301-1228 . If you cannot hear or speak well, please call 1-888-310-7347 . Upon request, this document can be made available to you in braille, large print, audiocassette or electronic form. To obtain a copy in one of these alternative formats: ● Call: Gold Coast Health Plan 1-888-301-1228 . If you use a TTY, call 1-888-310-7347 or 711 . ● Or write to: Gold Coast Health Plan Attn: Member Services 711 E. Daily Drive, Suite 106 Camarillo, CA 93010