Winning Health | Gold Coast Health Plan | Issue 1 | Summer 2020

Member Services: 1-888-301-1228/TTY 1-888-310-7347 3 24-hour advice nurse line As a Gold Coast Health Plan (GCHP) member, you have access to a registered nurse, 24 hours a day, seven days a week, who can speak to you over the phone in your preferred language when you think you or a family member needs urgent medical care. The nurse will help you decide if: ❱ You need to go to urgent care. ❱ You can wait to see your doctor. ❱ You can take care of your symptoms at home. The nurse can also answer questions or address concerns about the coronavirus. To reach the advice nurse line, call 1-805-437-5001 or toll-free at 1-877-431-1700 . If you use TTY, you can call the California Relay Line at 711 . WHAT DO I NEED WHEN I CALL? ❱ Your GCHP ID card or Medi-Cal benefits identification card (BIC). ❱ If you’re calling for a family member or friend, please have that person near you in case the advice nurse has questions about their condition. SYMPTOMS COVID-19 ALLERGIES COLD FLU Cough Common Rare Common Common Shortness of breath Sometimes No (unless it triggers asthma) No (unless it triggers asthma) No (unless it triggers asthma) Sneezing No Common Common No Runny or stuffy nose Sometimes Common Common Sometimes Sore throat Sometimes Sometimes (usually mild) Common Sometimes Fever Common No Sometimes Common Chills Sometimes No No Sometimes Fatigue Common Sometimes Sometimes Common Headache Sometimes Sometimes Rare Common Body aches Sometimes No Sometimes (usually mild) Common Diarrhea Sometimes No No Sometimes (in children) Nausea or vomiting Sometimes No No Sometimes (in children) Loss of taste or smell Sometimes Rare Rare Rare Which is it: COVID-19, allergies, cold or flu? Take action! Call 911 if you or a loved one has emergency warning signs for COVID-19. These include trouble breathing, lasting pain or pressure in the chest, new confusion, trouble waking up or staying awake, and bluish lips or face. Your symptoms may differ. Call your doctor if you’re concerned about any unusual or severe symptoms. Sources: American Academy of Allergy, Asthma and Immunology; Asthma and Allergy Foundation of America; Centers for Disease Control and Prevention; World Health Organization