Winning Health | Gold Coast Health Plan | Issue 1 | Summer 2020

WINNING HEALTH 4 Language assistance services If your doctor does not speak your language, Gold Coast Health Plan (GCHP) can help. The Plan has free interpretation services so you can talk to your doctor during your office visit. You may also get an interpreter over the phone for your routine visits. Just ask your doctor or clinic staff to call GCHP to ask for one. GCHP also offers: ❱  ❱ Sign language interpreters. ❱  ❱ Translation services, including large print, audio and other formats. If you need these services, call GCHP’s Member Services Department at 1-888-301-1228 Monday through Friday, 8 a.m. to 5 p.m., or email CulturalLinguistics@goldchp .org . If you use a TTY, call 1-888-310-7347 . Gold Coast Health Plan’s (GCHP) Care Management team is here for you. The team will work with you, your family and your health care providers to get you the care and services you need. The Care Management team can help you: Care Management: We’re here for you ● Understand your condition and your doctor’s plan for you. ● Learn about your medications. ● Get connected with other agencies. ● Coordinate your care between your doctors. ● Schedule appointments. Gold Coast Health Plan is updating its website! Gold Coast Health Plan (GCHP) is updating its website–with you in mind! The updated site will give members easy access to important information. On the website, you will be able to: ❱ Learn more about your benefits as a member. ❱ Access member rewards. ❱ Get information about member benefit presentations. ❱ Connect with local resources. ❱ Search for a provider specific to your needs. ❱ Find after-hours care. ❱ And more! Look for the updated website, , in the early summer! IF YOU HAVE CONCERNS about your treatment or have a problem getting your medical equipment or supplies, please call Care Management at 1-805-437-5656 or GCHP Member Ser vices at 1-888-301-1228 . If you use a TTY, call 1-888-310-7347 .