things to know
member services:
888-301-1228
A good recovery requires
good planning, which is why
we start looking ahead to
the time you can leave the
hospital as soon as we can.
You might be headed
home or to another place.
Either way, we want you
to keep getting better after
you leave the hospital.
at means giving you the
information you need to
We want you to be happy
with our service.
But if you’re not, please
let us know.
You can let your voice be
heard in several different
ways.
If the complaint is about
your Provider’s office, you
may want to go there first.
Let someone on staff
know what happened. Ask
him or her for help fixing
the problem.
The same goes for a
complaint about hospital
care. Ask to speak with a
nurse or social worker.
For questions about
charges, you may want
to try calling the billing
department.
If you prefer, though,
you can just call Member
Services.
You can bring your
complaint to us at any time.
Call Member Services at
888-301-1228
. You can also
write us at P.O. Box 9176,
Oxnard, CA, 93031.
Let us know as much
about the problem as you
can.
We want to hear from you.
Have you received a bill from a Provider?
Medi-Cal Members should not be billed for covered services.
If you receive a bill from a Medi-Cal Provider for a covered service, call us as
soon as possible at
888-301-1228
(TTY
888-310-7347
).
When you call, have a copy of the bill with the following information: the date
of the medical service, the name of the doctor or hospital, the amount of the bill,
and your Gold Coast Health Plan (GCHP) ID number.
Always carry your GCHP Member ID card with you. Show your card at every
doctor’s visit to make sure services are covered and to avoid getting billed by mistake.
Planning for a smooth recovery
When you have
a complaint
help heal.
Before you leave, you and
your family will know:
What your diagnosis is.
How you’re doing now.
e types of medicines
you need to take.
e kind of care and
services you may need.
Where you can get help.
Any doctor’s visits or tests
that have been scheduled.
What symptoms to watch
for.
Whom to call if you have
questions.
Will someone take care
of you at home? Let your
Provider know so they can
include that person in plans
for your discharge.
We want you to leave with
your questions answered.
If they aren’t, let us know.
We’re here to help.
winning
health
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