24-Hour Advice Nurse Line: 1-877-431-1700/TTY 711 2 Mental health services No Wrong Door: Getting the care you need The state Depar tment of Health Care Ser vices has a new policy: No Wrong Door. It lets members get their mental health needs met wherever they seek them. This means if you call our par tner, Beacon Health Options, or Ventura County Behavioral Health (VCBH), the professional you talk to will make sure you get to the right place for your needs. In some cases, you may need ser vices from Beacon Health Options and VCBH. That is now possible if it’s safe and the best option for you. Beacon Health Options and VCBH will work together to make it as easy as possible to get you ser vices. They will also take actions to keep you from having to repeat things to a new provider. NEXT STEPS: If you have questions or problems getting care, call: ❱ GCHP Care Management: 1-805-437-5656, Monday through Friday from 8 a.m. to 5 p.m. If you use a TTY, call 1-888-310-7347. For more information, call: ❱ Beacon Health Options: 1-855-765-9702, Monday through Friday from 8 a.m. to 5 p.m. If you use a TTY, call 1-800-735-2929. ❱ VCBH: 1-866-998-2243, 24 hours a day, seven days a week. If you use a TTY, call 711. Wellness is more than eating healthy and exercising. It also involves taking care of your mental health, and it is just as important. When your wellness gets compromised, you may need to talk to somebody. One of the ways you can do this is by using the mental health services available to you as a member of Gold Coast Health Plan (GCHP). Members can get these services through our partner, Beacon Health Options. What do mental health services look like? People may seek mental health services if they are in mild or moderate distress or have impairment of mental or emotional functioning. They may want to speak to a mental health counselor to discuss something that is causing anxiety or stress. They can also work with a psychologist to complete a full mental health evaluation. Mental health services include: ●Individual and group mental health evaluation and treatment. ●Psychological testing. ●Development of skills to improve attention, memory and problem-solving. ●Medication therapy. ●Psychiatric consultation. Next steps: If you would like to learn more about mental health services covered by GCHP, call Beacon Health Options at 1-855-765-9702 Monday through Friday, 8:30 a.m. to 5 p.m. If you use a TTY, call 1-800-735-2929. Important phone numbers: ●Crisis and Referral Line: 1-866-998-2243 ●988 Suicide & Crisis Lifeline: 988 ●Substance Use Treatment Services Access Line: 1-844-385-9200 Someone is available 24 hours a day, seven days a week. If you use a TTY, call 711. 2022 © Coffey Communications, Inc. All rights reserved. Member Services Luis Aguilar Health Education Lupe González, PhD, MPH Editor-in-Chief Susana Enriquez-Euyoque Chief Medical Officer Nancy R. Wharfield, MD Copy Editor Calley Griffith WINNING HEALTH is published as a community service for the friends and patrons of GOLD COAST HEALTH PLAN, 711 E. Daily Drive, Suite #106, Camarillo, CA 93010-6082, telephone 1-888-301-1228/TTY 1-888-310-7347. Information in WINNING HEALTH comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health care provider. Models may be used in photos and illustrations. WINNING If you are a Kaiser or AmericasHealth Plan member, this information may not apply to you.