4 / 4
Urgent care or
emergency room?
Did you know that a trip to the
emergency room (ER) may
not be necessary? You may
spend hours waiting to be seen
if your condition is not a true
emergency.
If you can’t get a same-day
appointment with your Primary
Care Provider, an urgent care
center is the best option for you.
An urgent care center can
treat common conditions such
as flu, colds, vomiting, cuts,
broken bones, minor injuries
and burns.
Always go to the ER or call
911 if you are experiencing
chest pain, a stroke, difficulty
breathing, head injuries or other
life-threatening conditions.
Who should you call?
1.
To change your Primary Care Provider (PCP),
call Gold Coast Health Plan (GCHP) Member
Services at
1-888-301-1228
/TTY
1-888-
310-7347
, Monday through Friday, 8 a.m. to 5 p.m.
2.
For an appointment with your PCP, call the
number on your GCHP ID card.
3.
For assistance with a mental health issue, call
Beacon Health Strategies at
1-855-765-9702
/
TTY
1-800-735-2929
.
4.
For a vision exam appointment, call VSP at
1-800-877-7195
/TTY
1-800-428-4833
to locate
a contracted Provider.
5.
For assistance with a bill from a medical
Provider, call GCHP Member Services at
1-888-301-1228
/TTY
1-888-310-7347
.
6.
For dental care, call Denti-Cal at
1-800-
322-6384
/TTY
1-800-735-2922
to locate
a contracted Provider.
7.
For help with your Medi-Cal eligibility or
to change your address, call the Human
Services Agency (HSA) at
1-888-
472-4463
/TTY
1-800-735-2922
.
8.
To request a new GCHP
ID card, call GCHP Member
Services at
1-888-301-1228
/TTY
1-888-310-7347
.
staying healthy
A
smooth recovery requires
good planning and a solid
understanding of your plan,
and you need to be sure to follow
the plan.
You might be headed home or to
another place of care. Either way,
we want you to keep getting better
after you leave the hospital. at
means giving you the information
you need to help heal.
Before you leave the hospital, you
and your family will know:
What your diagnosis is.
How you are doing now.
e medicines and amount that
you need to take at home.
How to heal
e kind of care and services you
may need.
Where you can get help if you
have a problem.
Any doctor’s visits, treatment or
tests that you need after you leave
the hospital.
What symptoms or problems to
watch for.
What you need to do after you
are discharged from the hospital:
Get all of the medicines that the
doctor wants you to have.
Take your medicines as directed.
Go to all of the follow-up visits
and therapy as instructed at
discharge.
Follow the diet and activity
instructions.
Call for help if something is not
right.
winning
health
4