Winning Health | Gold Coast Health Plan | Issue 2 | Summer 2015 | English

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For your health
Dale Villani, CEO
Hello, I’m Dale Villani, the new chief executive o cer
(CEO) at Gold Coast Health Plan (GCHP). It is an
incredible honor for me to lead and serve this great
organization. Since joining GCHP in June, I’ve had the
distinct pleasure of meeting members, providers and
other stakeholders throughout the County.
I joined the team at GCHP for the same reason
most people join GCHP–To Improve the Health of Our
Members through the Provision of the Best Possible
Quality Care and Services. Our mission statement might sound idealistic,
but it’s true. GCHP has–and always will maintain–a member- rst focus.
Building a system that focuses on improving the member’s experience and
establishing a medical home model of care is a primary goal of the Plan.
GCHP is part of the historic change in the health care industry. As
health care coverage continues to evolve, my job will be to ensure that
GCHP continues to thrive and meet the challenges and expectations of our
members and providers.
While we have achieved much success in our short history, there is still
so much more to do. e current health care industry will not tolerate
convention; it demands transformation. Along with the entire team here at
GCHP, I promise to lead the charge of delivering meaningful change to our
members.
Here’s wishing you the best of health!
Dale Villani
CEO, Gold Coast Health Plan
CEO MESSAGE
What is a
specialist?
A specialist:
Is a doctor who has extra
training.
Treats only certain parts of the
body or certain health problems.
Your doctor will:
Refer you to a specialist if you
need one.
Approve a visit with a Gold Coast
Health Plan (GCHP) specialist.
Your specialist visit should
happen no more than fourteen
(14) days after it is approved.
If you have questions about
the referral process, talk to your
doctor or call GCHP Member
Ser vices at 1-888-301-1228/
TTY 1-888-310-7347.
BE A WINNER! Find out
about our member incentives
on page 4. To learn more, visit
or
call Member Services at 1-888-
301-1228/TTY 1-888-310-7347.
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U.S. Postage
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healthwinning
Issue 2 • Summer 2015